1. Can you log into the Hydro network?
If yes, please visit the Hydro Employee Center to report your issue or submit your request. (MS Edge browser required)
2. Are you a PC user and you’ve forgotten your password?
You can reset your password in two ways:
Option 1
- On any device: private computer or mobile
- Visit: https://passwordreset.microsoftonline.com/
- Type in your Hydro email ID and complete the captcha, click next
- Choose the verification method of your choice (SMS, Call or Authenticator)
- Enter the required details, and click Next
- Complete the multi-factor authentication (i.e. verification)
Option 2
- On the login screen of your computer, type in your Hydro email ID into the username field
- Below you will see “Reset password” option
- Click this option
- In a new window, you will see your Hydro email ID, click Next
- Choose the verification method of your choice (SMS, Call or Authenticator)
- Enter the required details, and click Next
- Complete the multi-factor authentication (i.e. verification)
Remember Hydro password policy guidelines:
- Minimum 15 characters
- Must contain an upper case letter / lower case letter / number / special character (3 out of 4)
- Password age policy is set to 360 days
3. Unable to log into the Hydro network?
Contact the Hydro IT Service Desk from the list below.
The IT Service Desk Support is available in English 24 hours a day, seven days a week (including weekends). The native IT helpdesk is only available during local time hours
When contacting the IT Service Desk, make sure you are ready to provide the following information
- Name
- Location
- Phone number
- Computer ID
- Description of the issue you are experiencing and its current impact
All communication with the IT Service Desk agents is registered via tickets
Toll-free numbers
Australia | 800 4447422 |
Argentina | 800 4447422 |
Austria | 0800 068088 |
Belgium | 800 58218 |
Brazil | 800 7248205 |
Canada | 844 5760375 |
China | 400 8177977 |
Czech Republic | 420 800720063 |
Denmark | +45 804 00124 |
Estonia | 800 2023 |
Finland | 800520013 |
France | 805980296 |
Germany | +498006270960 |
Hungary | 80200161 |
India | 0008001008909 |
Italy | 39800597483 |
Lativia | 180205399 |
Lithuania | 80000139 |
Luxembourg | 80040467 |
Mexico | 5550913085 |
Netherlands | 800448808 |
Norway | 47 800 62 020 |
Poland | 00 800 1215273 |
Portugal | 800600030 |
Singapore | 18003297541 |
Spain | 800 000 155 |
Sweden | 201203253 |
Switzerland | 800566758 |
UAE | 8000 35704191 |
UK | 08000260647 |
USA | 8445760375 |
Updated: May 15, 2024